At Haley Bright, every order is crafted with care, and we’re committed to delivering your items as quickly and smoothly as possible. Please review our shipping policy for details on processing times, shipping costs, delivery methods, and more.
📦 Processing Time
We process orders on business days (Monday–Friday), excluding weekends and public holidays.
Processing time: 3–5 business days
Please note: Custom or made-to-order items may take longer to process.
🚚 Shipping Options & Rates
We currently offer Standard Shipping for all orders:
Flat Rate: $9.99 USD
Free Shipping: On all orders over $199 USD
All shipping fees (if applicable) will be calculated and displayed at checkout.
Shipping rates may vary for international orders based on location and weight.
🌍 Delivery Time Estimates
Domestic Orders (U.S.): 10–20 business days
International Orders: 10–20 business days (varies by destination)
Please allow additional time during peak seasons or for remote locations.
📦 Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link.
Tracking may take 3–5 business days to update after your order has been scanned by the carrier.
If your tracking hasn’t updated, it usually means the carrier has not processed your package yet – don’t worry, it’s on the way!
🔁 Multiple Packages
If you order multiple items, they may arrive in separate packages. This is because some of our items are fulfilled from different warehouses or production facilities to ensure faster delivery.
🕒 Delayed or Missing Deliveries
We work closely with our shipping partners to deliver your order on time. However, delays may occur due to:
- Incorrect or incomplete address (e.g. missing apartment/unit number)
- Customs clearance delays (for international shipments)
- Severe weather conditions
- Holidays or high-volume seasons
We cannot be held responsible for delays caused by shipping carriers or unforeseen events, but we’ll do our best to support you.
📮 PO Boxes & Military APO/FPO Addresses
Yes, we deliver to PO Boxes and Military APO/FPO addresses.
Shipments to military addresses may take up to 45 business days, and tracking may stop updating once the package enters the military mail system for security reasons.
🧾 Taxes & Customs Duties (International Orders)
For international shipments, items are sent Delivered Duty Unpaid (DDU).
Customers are responsible for any local customs duties, VAT, or import taxes.
We recommend contacting your country’s customs office for more information on local policies.
❓ Need Help?
If you have any questions or haven’t received your confirmation email:
- Double-check your email address during checkout.
- Still need help? Contact us at [email protected]
- Our team is available 24/7 and will respond within 1 business day.
Thank you for shopping with Haley Bright – where creativity meets comfort, and every order is crafted with heart 💛
