Return & Refund Policy
Return & Refund Policy – Haley Bright
At Haley Bright, your satisfaction is our top priority. Since all of our products are made-to-order, we do not keep items in stock. Every piece is custom-crafted with care, so we kindly ask you to review the following return and refund guidelines before placing an order.
📩 Need Help? Contact Us First!
If you're not completely happy with your purchase, please contact our Customer Support Team within 30 days of receiving your order by emailing us at:
We’re here to help and will respond within 12 hours.
🔄 Order Change or Cancellation
We allow order changes or cancellations within 24 hours of payment.
To make changes, please reach out to us as soon as possible via:
📦 Returns
We gladly accept returns within 30 days of delivery for items that meet the following criteria:
You provide a proof of purchase (e.g. order confirmation email)
The item is in original condition, including packaging
You do not use gift cards for the purchase (gift cards are non-refundable)
📷 To process your return, we kindly ask you to provide the following images:
A clear photo of the shipping label
A photo of the product SKU
Photos of the product and the issue (e.g. wrong size, incorrect design, material defect)
Please do not return any products without contacting our support team first. We will provide detailed return instructions tailored to your case.
💰 Refunds
Once your return is received and approved, your refund will be processed automatically to your original payment method within a few business days.
Please note, the total refund may be adjusted based on:
Transaction fees
Shipping fees (if the item has already shipped)
🚫 When Refunds Are Not Available
We are unable to issue a refund if:
Your order did not arrive due to incorrect shipping information provided by you.
The delay or loss was caused by uncontrollable events (e.g. customs delays, natural disasters).
Items were returned without prior approval.
⏳ Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank
If you’ve done all of this and still haven’t received your refund, please email us at:
Thank you for choosing Haley Bright. We're honored to be part of your journey in creating a beautiful home.
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FAQ
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Payment Policy
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Return & Refund Policy
At Haley Bright, your satisfaction is our top priority. Since all of our products are made-to-order, we do not keep items in stock. -
Terms & Conditions
By accessing and using the Haley Bright website (https://haleybright.com), you agree to be bound by the following Terms and Conditions, all applicable laws, and regulations, and acknowledge that you are responsible for compliance with any local laws. -
Privacy Policy
By choosing to use our Service, you agree to the collection and use of information in accordance with this policy.The personal information we collect is used solely to provide and improve the Service.
